Frequently Asked Questions

Rent is due on the 1st of each month and considered late on the 3rd after 5:00 p.m (as per your individual lease). You can pay online, anytime, at rhinorealty.appfolio.com/connect or send payment to THE UPS STORE Attn: Rhino Realty Property Management 3301 Coors Blvd NW Ste. R #134 Albuquerque, NM 87120. DO NOT attempt to deliver your rent at any time to any other location. It will not be accepted and late fees may be applied.

All maintenance request must be submitted by email " on your online portal". "A repair will be scheduled and addressed per the time frame outlined in your rental agreement." For EMERGENCIES ONLY, please contact at (505) 856-0033.

They are for everyone’s protection. We’re looking for little problems that can grow into big issues if not caught in time. Good examples of little problems would be wood rot or a slow leak under a sink that if not repaired can cause more extensive damage over time.

Treat it as if it were your own: Keep it clean, don’t abuse the equipment, replace expendable items such as light bulbs, batteries, filters, fuses etc as needed, keep drains running freely, maintain the lawn and gutters, keep the tubs and showers caulked, report needed repairs promptly and be there for the appointment, keep the house rid of all pests, do not let pipes freeze, if animals are permitted – keep them under control, repair damage caused by guests or family members and remove any decorating you’ve done when you vacate.

We will contact you approximately 60 days from the end of your lease to ask your intentions. Just let us know, in writing, if you wish to stay. We then go to the owner for his/her permission to continue renting the property.

You’ll get your deposit back by returning the property to us in the condition you received it. We will send you a move-out sheet with instructions. Deposits are usually returned within 30 days, depending on the jurisdiction the property is located at.

Not without the owners permission. If the owner does approve a sublet situation a complete rental application must be submitted, processed and approved on any potential roommate.

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