Frequently Asked Questions

Rent is due on the 1st of each month and considered late after midnight on the 3rd of each month (or per your individual lease). You can pay online at or mail payment to THE UPS STORE, Attn: Rhino Realty Property Management, 3301 Coors Blvd NW, Ste. R #134, Albuquerque, NM 87120. DO NOT attempt to deliver your rent at any time to any other location. It will not be accepted, and late fees may be applied.

All maintenance request must be submitted through the online portal ( A repair will be scheduled and addressed per the time frame outlined in your rental agreement. For EMERGENCIES ONLY, please contact at (505) 856-0033.

Property inspections are for everyone’s protection. We’re looking for little problems that can grow into big issues if not caught in time. Good examples of little problems would be wood rot or a slow leak under a sink that if not repaired can cause more extensive damage over time.

Treat it as if it were your own: Keep it clean, don’t abuse the equipment, replace expendable items such as light bulbs, batteries, filters, fuses, etc. as needed, keep drains running freely, maintain the lawn and gutters, keep the tubs and showers caulked, report needed repairs promptly and be there for the appointment, keep the house rid of all pests, do not let pipes freeze, if animals are permitted – keep them under control, repair damage caused by guests or family members and remove any decorating you’ve done when you vacate.

We will contact you approximately 60 days from the end of your lease to ask for your intentions regarding your rental. If you wish to stay, let us know in writing when we contact you. At that point, we will talk to the property owner to get their permission to continue renting the property.

You’ll get your deposit back by returning the property to us in the condition in which you received it. We will send you a move-out sheet with instructions prior to your last day on the property. Deposits are usually returned within 30 days, depending on the jurisdiction in which the property is located.

If you are locked out of your rental, you will need to call a locksmith. We recommend you get an extra set of keys made to keep on hand in case this happens. We do have extra keys for emergencies, but we are not able to check them out to tenants.

No. In order to have any roommates move into the rental, you must obtain the property owner’s permission. If the owner does approve your sublet request, a complete rental application must be submitted, processed and approved for any potential roommate.